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Shipping Policy

Fast Worldwide Air Shipping with FedEx & DHL

We ship worldwide using trusted express courier services such as FedEx and DHL, helping customers receive their orders quickly, securely, and reliably.

At GRADORA, we provide worldwide shipping for custom diploma, certificate, and transcript-style design orders. Our customers come from many countries, and we work with reliable international couriers to deliver orders efficiently by air shipping.

Please review our shipping policy below for information about processing time, delivery methods, tracking, customs, and international shipping.

1. Order Processing

All orders are processed after successful payment confirmation and final design confirmation, if applicable.

  • Processing Time: Most orders are prepared within 2–4 business days.
  • Business Days: Orders are processed Monday through Friday, excluding public holidays.
  • Design Confirmation: If your order requires additional review or confirmation, processing time begins after the required details are confirmed.

Once your custom design is completed, your order is carefully prepared for shipment.

2. Production & Packaging

Each order is custom-made based on the information and design details you provide. To protect your order during shipping, we use secure packaging and careful handling.

  • Products are printed using quality materials.
  • Orders are packaged securely to help prevent damage during transit.
  • Packaging is discreet, with no sensitive product details displayed on the outside.

3. Worldwide Shipping

GRADORA supports worldwide shipping. We commonly use express air courier services such as FedEx and DHL, depending on the destination country, courier availability, and shipping option selected at checkout.

Because FedEx and DHL shipments are typically handled by air courier networks, international delivery is usually faster and more trackable than standard postal delivery.

4. Shipping Methods & Estimated Delivery Time

Available shipping methods may vary by destination. Estimated delivery times begin after your order has been completed, packaged, and handed over to the courier.

  • Express International Shipping: Usually 4–7 business days after dispatch.
  • Standard International Shipping: Usually 7–10 business days after dispatch, depending on destination and courier availability.
  • Remote Area Delivery: Delivery time may vary for remote locations, islands, or regions with limited courier coverage.

Delivery estimates are not guarantees. Customs processing, local courier operations, holidays, weather, and address issues may affect delivery time.

5. FedEx & DHL Delivery

For many international orders, we use FedEx or DHL because they offer reliable air shipping, tracking updates, and faster delivery coverage across many countries.

  • FedEx: Commonly used for express international shipments where available.
  • DHL: Commonly used for fast worldwide delivery and strong international coverage.
  • Tracking: A tracking number will be provided when available after your package is shipped.

The final courier may depend on your shipping destination and the most suitable service available at the time of dispatch.

6. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country or region
  • Selected shipping method
  • Package size and shipping service availability
  • Courier rates for FedEx, DHL, or other available carriers

From time to time, GRADORA may offer free or discounted shipping promotions.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number if tracking is available for your selected shipping method.

Tracking updates may take some time to appear after the courier first receives the package.

8. Customs, Duties & Import Fees

For international shipments, customs duties, taxes, import fees, or clearance charges may apply depending on your country’s regulations.

These charges are not included in our product or shipping prices unless clearly stated at checkout. Customers are responsible for any customs duties, import taxes, or related fees required by their local authorities.

Customs inspections or clearance procedures may also affect delivery time.

9. Shipping Address Accuracy

Please make sure your shipping information is accurate before submitting your order.

GRADORA is not responsible for:

  • Delays caused by incorrect or incomplete shipping addresses
  • Packages delivered to the wrong address provided by the customer
  • Additional shipping fees caused by address corrections or reshipment

10. Shipping Delays

While we work with reliable shipping carriers and aim to meet estimated delivery times, delays may occasionally occur due to:

  • Customs clearance procedures
  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • High seasonal shipping demand
  • Incorrect or incomplete shipping information
  • Remote area delivery limitations

We appreciate your understanding if unexpected shipping delays occur.

11. Lost or Damaged Shipments

If your package is lost, delayed significantly, or arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

  • Your order number
  • Tracking number, if available
  • Photos of the package or product if damaged
  • A clear description of the issue

Our team will review the situation and work with you to find a suitable resolution.

12. Important Notice

All products sold by GRADORA are intended for novelty, display, keepsake, and personal use only. They are not official documents and are not intended for employment, academic admission, identification, or any misleading purpose.

13. Contact Support

If you have any questions about shipping or your order, please contact our support team:

  • Email: support@thegradora.com
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
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