Terms of Service
Welcome to GRADORA. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. Acceptance of Terms
By accessing or using this website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our website or services.
2. Products and Intended Use
GRADORA provides custom diploma, certificate, and transcript-style design products intended for novelty, display, keepsake, prop, and personal use only.
Our products are not official documents and are not issued by any school, university, accredited institution, government agency, licensing authority, or other official organization.
Products purchased from GRADORA must not be used for employment, academic admission, professional licensing, identification, official records, credential verification, or any fraudulent, deceptive, or misleading purpose.
3. Responsible Use
By placing an order, you confirm that you understand the intended use of our products and agree to use them responsibly.
You agree not to use our products or services to misrepresent your education, qualifications, identity, employment history, academic background, professional license, certification status, or any other personal or professional information.
GRADORA does not support or condone the misuse of any product sold on this website.
4. Right to Refuse or Cancel Orders
GRADORA reserves the right to refuse, cancel, or terminate any order that we believe may violate these Terms of Service, applicable laws, or responsible-use standards.
We may decline orders that appear to be intended for fraudulent, deceptive, unlawful, unsafe, or misleading purposes.
We may also refuse orders that request designs related to regulated, licensed, safety-sensitive, medical, legal, aviation, military, government, financial, security, engineering, construction, or other high-risk professional fields.
5. Restricted Design Requests
To protect customers, the public, and our business, GRADORA may refuse certain custom design requests.
We do not create products intended to suggest a person is licensed, certified, accredited, authorized, or qualified to perform regulated professional services.
We do not create designs that are intended to imitate official government documents, professional licenses, identity documents, official seals, or other restricted materials.
6. Order Information and Customization
Customers are responsible for reviewing all submitted details before placing an order. GRADORA prepares custom designs based on the information provided by the customer.
We are not responsible for errors caused by incorrect, incomplete, or misspelled information submitted by the customer.
If an error is caused by our team, we will review the issue and may provide a correction when appropriate.
GRADORA may make minor design adjustments when necessary to improve layout, formatting, print quality, or compliance with our policies. These changes may include spacing, formatting, wording, layout balance, or design details.
7. Proofs, Revisions, and Customer Review
If a proof or preview is provided, customers are responsible for reviewing it carefully before approval.
Once a design has been approved, additional changes may require extra processing time or revision fees.
If the customer submits incorrect information or requests changes after approval, additional fees may apply.
8. Payments
By placing an order, you agree to pay the listed price for the selected product or service. All payments are processed securely through third-party payment processors.
GRADORA does not store full payment card details on its website.
We reserve the right to cancel orders that appear to involve unauthorized payment use, mismatched billing information, suspected fraud, or other payment-related concerns.
9. Refunds and Cancellations
Because our products are custom-made and prepared according to the details provided by each customer, refunds are limited once the design or production process has started.
Unpaid orders may be canceled at any time. Paid orders may only be canceled before the custom design process has started.
If a customer requests cancellation after work has begun, a design or processing fee may apply.
Completed, approved, delivered, or shipped custom orders are generally non-refundable.
Please review our Refund Policy for more information about eligible refunds, non-refundable cases, cancellations, and correction requests.
10. Shipping and Delivery
GRADORA offers shipping options for customers in multiple countries and regions. Delivery times may vary depending on destination, courier availability, customs processing, address accuracy, and other factors outside our control.
Once an order has been handed over to the courier, shipping delays, customs delays, lost packages, or delivery issues may be subject to the courier’s policies and investigation process.
Please review our Shipping Policy for more information about processing time, delivery estimates, tracking, customs, duties, and international shipping.
11. Customer Communication
Customers are responsible for providing a valid email address and monitoring their inbox, spam folder, or junk mail folder for order-related communications.
GRADORA may contact you by email if additional information, clarification, proof review, or order confirmation is required.
Delays in customer response may delay order processing.
12. Prohibited Use
You agree not to use this website or any product purchased from GRADORA for any unlawful, fraudulent, deceptive, or misleading purpose.
You may not use our products to falsely represent academic credentials, employment qualifications, identity, licensing status, professional background, official records, or institutional approval.
You may not resell, distribute, alter, or use our products in a way that could mislead another person, organization, employer, school, government agency, licensing body, or verification service.
13. Intellectual Property
All website content, text, images, graphics, designs, logos, and other materials on this website are the property of GRADORA or its content providers, unless otherwise stated.
You may not copy, reproduce, distribute, or use any website content without our prior written permission.
Custom designs created by GRADORA are provided for the customer’s personal, novelty, display, or keepsake use only and may not be used for unlawful, deceptive, or commercial misrepresentation.
14. Service Availability
We strive to keep our website and services available at all times, but we do not guarantee uninterrupted access.
GRADORA is not responsible for delays, interruptions, technical issues, or service disruptions outside our reasonable control.
15. Limitation of Liability
To the fullest extent permitted by law, GRADORA is not responsible for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, services, or products.
GRADORA is not responsible for any misuse of products after delivery, including any attempt to use them as official, accredited, legally recognized, institution-issued, employment-related, admission-related, licensing-related, or identity-related documents.
Customers are solely responsible for how they use any product purchased from GRADORA.
16. Account Registration and Security
If account registration is available on our website, you agree to provide accurate and complete information and to keep your login credentials confidential.
You are responsible for all activity that occurs under your account.
17. Termination
We reserve the right to suspend or terminate access to our website or services if you violate these Terms of Service, misuse our products, provide false information, or engage in activity that may harm our business, customers, or legal compliance.
18. Governing Law
These Terms of Service are governed by and interpreted in accordance with applicable laws. Any disputes shall be handled in the appropriate jurisdiction where GRADORA operates or as otherwise required by law.
19. Changes to These Terms
GRADORA reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page.
Continued use of our website or services after changes are posted means you accept the updated terms.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: support@thegradora.com
- Website: thegradora.com